The conssierre (sp) is always available to help you. We showed up anyway and were able to fill a cancellation. The reservations were full for one we wanted to go to. Book the specialty restaurants in advance of your trip as the reservations do fill up. ![]() The food is abundant but not always the best. There is a filtered water machine on each floor of each building. The maid service kept it nice, clean and tidy. The rooms are a “normal” size, not overly spacious but comfortable with a balcony. The weather was absolutely perfect to enjoy all amenities. Lots of activities around the beautiful large pool tool. They have a lot of comfy chairs and huts on the beach along with scheduled activities. Our family was fortunate to visit this beautiful beach resort over Christmas break! We especially enjoyed the manicured grounds, beach and pools in a jungle setting! It is fun to watch the wildlife - peacocks, swans, ducks, turtles, etc. Both check-in and check-out took only few minutes.… We were already prepared for such course of events and rushed with our stuff to the lobby on foot. At check-out noone came to pick us up from the room. New room was in amazing location, but had broken phone and tv remote, we had them fixed fairly quickly by the repair team. During check-in receptionist gave us wrong floor and we requested room change. In the afternoon those guys just sit there but do not want to work at all. It seems the only chance to get anything non-motorized (free) is between 10 and 11 in the morning. Every time we were given excuses, quoted totally different working hours, lack of staff, bad weather, etc. It took us 5 days to get Hobie catamaran. Waterfall with jaccuzi seems to be not working most of the time. Pools close at 7, which is kind of early for summer. That expectedly doesn't work, but irritates people, so after whistling for 15-20 minutes he just goes home. Lifeguard leaves at 6 and same time for known only to him reason tries to get everyone out of the water. Paraiso Beach has nice sandy seabed, neighbouring resorts have some huge underwater rocks, so almost everyone goes to water at Paraiso Beach section and it can get crowded. Seaweed gets removed promptly from the sand, but not from the water where it can stay for a while before getting washed ashore. Cocktails are way oversweetened and lack real flavor. Beef kebabs (buffet) and pork ribs (steakhouse) were probably the best meat dishes without extra pay. A la carte restaurants are not much better. It isn't all the same every day, dinner has some daily variations e.g. Nothing exciting but quite allright in variety and quality. Iberostar app is extremely helpful and has maps, menus and activity schedules. Internet service is superb in all parts of the resort, even on the beach. Entertainment team does good job with fun pool games and night shows. It's probably the best kids club we ever saw in all-inclusives. Amazing modern kids club with non-stop programs in different areas of the resort complex. Guests can also enter more expensive Lindo and Maya but not to use their restaurants or towel stations. Big beautiful pool worthy of bringing your own inflatables. Stayed 9 days in August with wife and two kids.
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